Live Webcast Troubleshooting.


If you are having trouble streaming a live webcast on your computer please try: 


A. A wired ethernet connection. (Not wifi.) 

B. Confirm no other computers are sharing your network. 

C. Confirm no other programs are running on your system or device. 

D. Right-click the Flash video player and disable hardware acceleration in Flash settings. 

E. Update your Flash player get.adobe.com/flashplayer/ then restart your browser.


If you are having trouble streaming a live webcast on your mobile device please make sure you are using the mobile site: m.livedownloads.com


Media Error relates to Flash Player :


-on a computer please see E. above.

-on a mobile device please use mobile site - see here.


Or contact our Customer Service team by clicking + new Support Ticket and you will receive a timely email response.