Live Webcast Troubleshooting.

If you are having trouble streaming a live webcast on your computer please try: 

A. A wired ethernet connection. (Not wifi.) 

B. Confirm no other computers are sharing your network. 

C. Confirm no other programs are running on your system or device. 

D. Right-click the Flash video player and disable hardware acceleration in Flash settings. 

E. Update your Flash player then restart your browser.

If you are having trouble streaming a live webcast on your mobile device please make sure you are using the mobile site:

Media Error relates to Flash Player :

-on a computer please see E. above.

-on a mobile device please use mobile site - see here.

Or contact our Customer Service team by clicking + new Support Ticket and you will receive a timely email response.