With your purchase of John Mayer's Rise for the River Benefit Livestreams you can watch LIVE or watch a replay anytime until August 28th. After August 28th the videos will no longer be available.
Please ensure you are using a COMPATIBLE DEVICE
You can watch on a Mac or PC, Android, iOS or AppleTV, mirror to an AppleTV or cast to a Chromecast device. You can also mirror to Roku, FireOS & AndroidTV. Other devices are NOT SUPPORTED
On Mac or PC we recommend using Firefox or Chrome (please ensure that you are running the latest version of the software) - login to your account on nugs.net - access the stream by clicking the thumbnail image on the Video section of your My Library page - then click Watch Now after the stream goes live.
If you have problems on nugs.net you can try using nugs.tv and access your stream from the My Library page.
Both sites use the same login credentials.
On mobile devices we recommend using the nugs.net mobile app for iOS or Android. Find your streams in the My Library>My Livestreams section of the app (a nugs subscription is not needed to access your purchased Livestreams or VODs).
On AppleTV use the nugs app and find your streams in the My Livestreams section of the app.
If you are having problems with the app you can access the webcast using a mobile browser at nugs.tv/myDownloads.aspx
If you continue having problems, go into your browser's settings and select 'View Desktop Site'
We recommend a wired connection. If on WiFi please ensure that there are no other devices connected to your network running bandwidth intensive programs like video chatting, downloading or gaming.