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Solutions to Common Problems

When will I get my 'Rise for the River' Merch?
The expected shipping time for the 'Rise for the River' T-Shirts and posters is 2-4 weeks. The orders are being fulfilled by the John Mayer Store...
Wed, 10 Aug, 2022 at 10:45 AM
How do I redeem my TTB Video code?
The codes for the TTB @ Red Rocks Subscriber Exclusive Livestreams can not be redeemed on nugs.net. The codes can ONLY be redeemed on nugs.TV (redeem direc...
Fri, 29 Jul, 2022 at 11:36 AM
How do I redeem my Dead & Co. ticket code?
All Dead & Company 2022 Summer Tour tickets are redeemable to unlock a free audio stream of your show in the My Library section of your nugs.net mobile ...
Mon, 20 Jun, 2022 at 10:27 AM
Why does audio stop when I turn off my screen?
Audio playback should continue on your phone after exiting the app. If you have this problem try restarting your device. If that doesn't resolve th...
Sun, 23 Jan, 2022 at 12:34 PM
Can I gift a subscription?
Unfortunately, it is not possible to "gift" streaming subscriptions directly at this time. A valid credit card is needed to start a new subscr...
Thu, 2 Dec, 2021 at 9:23 PM
How do I enable push notifications in app?
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the App...
Fri, 30 Apr, 2021 at 10:14 PM
Why am I seeing an error in nugster?
Unfortunately, some Mac users have reported an issue with nugster after installing the most recent MacOS where nugster shows an error message but the files ...
Tue, 29 Jun, 2021 at 1:31 PM
How do I download the files I purchased? How do I use nugster?
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Tue, 20 Jul, 2021 at 11:06 AM
Why am I having a problem streaming Videos with my subscription?
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM
How do I delete my account?
Once your account has been deleted it can no longer be restored - and all of the items in your Library will no longer be available to stream.&nbsp; ...
Tue, 20 Jul, 2021 at 11:05 AM