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Shipping & CD Problems

How are the CDs made, packaged and sent?
CDs are professionally printed and duplicated on the highest quality CDRs and packaged in cardboard slipcases with custom artwork including the...
Tue, 22 Sep, 2015 at 9:12 AM
I ordered a CD, DVD, or Vinyl. When will it arrive?
Orders will usually ship in 7-10 days of the order date, if it is a currently available show. Pre-ordered CDs will ship after the show has been released....
Wed, 18 Nov, 2015 at 12:45 PM
Where can I see the status of my CD orders?
To see the status of your recent CD orders including the tracking number once it has been shipped go to My Account>My Orders or CLICK HERE.
Sun, 14 Apr, 2019 at 9:16 AM
I don't live in the U.S. - What about customs, duties and taxes?
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("...
Thu, 3 Sep, 2015 at 11:44 AM
My CD, DVD, or Vinyl order never arrived. What can I do?
If your order was shipped to a US address, please use the tracking number included in your shipping confirmation email (sent from orders@nugs.net) to loo...
Thu, 3 Sep, 2015 at 3:30 PM
My CD is scratched, skips, or will not play in my CD player.
Please try playing the disc in a different CD player to see if you encounter the same error. If the same error occurs on multiple CD players, please conta...
Thu, 3 Sep, 2015 at 3:08 PM
The tracking for my order has not moved or updated in a while. Is it lost?
If you ordered a physical item and it's being shipped to a domestic address but the tracking seems frozen, it is not necessarily lost.  US Postal...
Wed, 16 Sep, 2015 at 3:21 PM
What is the Declared Value of CDs and Box sets for international shipments?
Each CD is declared at $5 USD, and box sets are declared at $20 USD. Please check with your local customs office for more information on import fees and tax...
Thu, 3 Sep, 2015 at 11:32 AM
Why have I received only part of my order from 10club?
If you placed an order from Tenclub or pearljam.com, only the Official Bootleg CDs are shipped by nugs.net. Any other items like T-shirts, stickers, or DVDs...
Sun, 17 Apr, 2016 at 8:05 AM