nugs.net Customer Service
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nugs.net App and Streaming Subscriptions
2024 Subscription Price Increase Information
How do I take advantage of the $99.99/1 year promotion?
How much are subscriptions and what is included?
How do I cancel or manage my nugs subscription?
Why am I having a problem on Sonos?
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Livestream PPV Tech Support
How do I watch the APHC Livestream?
How do I watch the Charles Wesley Godwin Livestream?
How do I watch the Lucinda Williams Livestream?
Which devices are supported to watch on TVs?
How do I watch the Pay-Per-View Livestream?
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Subscriber Exclusive Livestreams
How long can I watch the JRAD SELs?
How long can I watch the Orebolo SELs?
Where do I access Exclusive Livestreams?
I am on a free trial, can I watch Exclusive Livestreams?
How often are there Exclusive Livestreams?
Solutions to Common Problems
Where do I find Live Audio Streams?
How do I redeem D&C my e-ticket or QR code?
Why am I seeing an error at checkout?
Problems streaming Bruce Springsteen Audio?
Why is the last Bruce show not available?
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How do I access Free Live Audio Streams?
How do I create a free account?
How do I enter the Super Rewards contest?
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
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What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Shipping & CD Problems
How are the CDs made, packaged and sent?
I ordered a CD, DVD, or Vinyl. When will it arrive?
How do I burn Nugs Downloads to CD?
I don't live in the U.S. - What about customs, duties and taxes?
My CD, DVD, or Vinyl order never arrived. What can I do?
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What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
Purchases & Billing
Why am I being charged taxes?
Do listed prices include taxes?
How do I change my credit card or address on file?
Why can't I enter my postal code or International address code?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
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Why is the show I purchased not in My Library?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
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