nugs.net Customer Service

nugs.net App and Streaming Subscriptions 24

• How much do subscriptions cost?
• How do I get the $99.99/1st year promotion?
• How do I cancel or manage my nugs subscription?
• Which artists are included on the app?
• How do I access the streaming catalog on Mac or PC?

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Livestream PPV Tech Support 22

• How do I watch the Bobby Weir NYE Livestreams?
• How do I watch the Andrew Bird Livestream?
• How do I watch the Goosemas Livestreams?
• How do I watch the 49 Winchester Livestream?
• How do I watch the Pay-Per-View Livestream?

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All Access Exclusive Livestreams 3

• Where do I access Exclusive Livestreams?
• I am on a free trial, can I watch Exclusive Livestreams?
• How often are there Exclusive Livestreams?

Solutions to Common Problems 22

• Why does it say I need a subscription to stream my Library?
• Why are videos not playing in Firefox?
• How do I listen to the Pearl Jam show I saw?
• No codes or audio release for D&C @ Sphere
• Why is the last Bruce show not available?

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General 16

• When will the Pearl Jam show be available?
• How do I access Free Live Audio Streams?
• How do I create a free account?
• How do I enter the Super Rewards contest?
• What's the difference between MP3, Lossless, and HD formats?

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MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Shipping & CD Problems 10

• Canada Post STRIKE delays
• How are the CDs made, packaged and sent?
• I ordered a CD, DVD, or Vinyl. When will it arrive?
• How do I burn Nugs Downloads to CD?
• I don't live in the U.S. - What about customs, duties and taxes?

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Technical 3

• What are the recommended specs for enjoying Nugs Downloads?
• Is there a cumulative list of all the shows that I've purchased?
• Can I copy shows onto my portable device?

Purchases & Billing 9

• Why am I being charged taxes?
• Do listed prices include taxes?
• How do I change my credit card or address on file?
• Why can't I enter my postal code or International address code?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?

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Troubleshooting 6

• Why is the show I purchased not in My Library?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
• I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase

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