nugs.net Customer Service

Subscriber Exclusive Livestreams 4

• Where do I access Exclusive Livestreams?
• I am on a free trial, can I watch Exclusive Livestreams?
• How long can I watch the Goose Livestreams?
• How often are there Exclusive Livestreams?

Livestream Pay-Per-View Help 24

• How do I watch the TTB Livestream?
• Rise for the River Benefit Livestream Details
• Which devices are supported to watch on TVs?
• How do I watch the Pay-Per-View Livestream?
• Is help available during the livestreams?

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nugs.net App and Streaming Subscriptions 21

• How much are subscriptions and what is included?
• What's included with the free nugs.net app vs. a monthly/yearly subscription?
• What is a Sirius Platinum VIP subscription?
• How do I save audio for offline playback?
• Which artists are included on the app?

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Solutions to Common Problems 28

• When will I get my 'Rise for the River' Merch?
• How do I redeem my TTB Video code?
• How do I redeem my Dead & Co. ticket code?
• Why does audio stop when I turn off my screen?
• Can I gift a subscription?

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General 11

• How do I enter the Super Rewards contest?
• What's the difference between MP3, Lossless, and HD formats?
• Why are FLAC & ALAC more expensive than MP3?
• How much does it cost?
• What is DSD and how do I play it?

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MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Shipping & CD Problems 9

• How are the CDs made, packaged and sent?
• I ordered a CD, DVD, or Vinyl. When will it arrive?
• Where can I see the status of my CD orders?
• I don't live in the U.S. - What about customs, duties and taxes?
• My CD, DVD, or Vinyl order never arrived. What can I do?

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Technical 4

• What are the recommended specs for enjoying Nugs Downloads?
• Is there a cumulative list of all the shows that I've purchased?
• Can I copy shows onto my portable device?
• How do I burn Nugs Downloads to CD?

Purchases & Billing 5

• How do I change my credit card or address on file?
• Why can't I enter my postal code or International address code?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?

Troubleshooting 6

• Why is the show I purchased not in My Library?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
• I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase

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