nugs.net Customer Service
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Live Webcast Pay-Per-View Help
Is help available during the live webcasts?
How long afterwards can I watch the show?
How do I watch the Pay-Per-View?
Which devices are compatible with the Pay-Per-View to watch on my TV?
How many devices can I watch on?
See all 13 articles
Solutions to Common Problems
I used a mobile e-ticket or QR code
How do I redeem my Dead & Co. ticket barcode?
My Dead & Co. ticket code is saying that it is invalid.
How do I download? Help with nugster download manager.
How do I download the files I purchased?
See all 21 articles
nugs.net App and Streaming Subscriptions
What is the nugs.net app?
Why is the desktop player not working?
How do I cancel or stop my nugs.net subscription?
What is 360 Reality audio?
Which shows are available in 360 audio?
See all 17 articles
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
See all 7 articles
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
How much does it cost?
How are the CDs made, packaged and sent?
What is DSD and how do I play it?
See all 13 articles
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
How do I burn Nugs Downloads to CD?
Purchases & Billing
How do I change my credit card or address on file?
Where can I see the status of my CD orders?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?