nugs.net Customer Service

Subscriber Exclusive Livestreams 7

• How long can I watch TTB @ Fox Theatre ATL?
• Billy Strings Halloween shows not available?
• How long can I watch the Fall Billy Strings Livestreams?
• Where do I access Exclusive Livestreams?
• I am on a free trial, can I watch Exclusive Livestreams?

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Livestream PPV Tech Support 22

• How do I watch the Disco Biscuits Benefit?
• How do I watch the Goose Hurricane Relief Livestreams?
• How do I watch the Pay-Per-View Livestream?
• Which devices are supported to watch on TVs?
• Is help available during the livestreams?

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nugs.net App and Streaming Subscriptions 26

• How much are subscriptions and what is included?
• How do I cancel or manage my nugs subscription?
• How do I navigate the new desktop player?
• How do I use the Queue / see History?
• What's included with the free nugs.net app vs. a monthly/yearly subscription?

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Solutions to Common Problems 25

• Why does it say I need a subscription to stream my Library?
• Why are videos not playing in Firefox?
• How do I listen to the Pearl Jam show I saw?
• No codes or audio release for D&C @ Sphere
• Where do I find Live Audio Streams?

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General 14

• When will the Pearl Jam show be available?
• How do I access Free Live Audio Streams?
• How do I enter the Super Rewards contest?
• What's the difference between MP3, Lossless, and HD formats?
• Why are FLAC & ALAC more expensive than MP3?

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MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Shipping & CD Problems 9

• How are the CDs made, packaged and sent?
• I ordered a CD, DVD, or Vinyl. When will it arrive?
• How do I burn Nugs Downloads to CD?
• I don't live in the U.S. - What about customs, duties and taxes?
• My CD, DVD, or Vinyl order never arrived. What can I do?

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Technical 3

• What are the recommended specs for enjoying Nugs Downloads?
• Is there a cumulative list of all the shows that I've purchased?
• Can I copy shows onto my portable device?

Purchases & Billing 9

• Why am I being charged taxes?
• Do listed prices include taxes?
• How do I change my credit card or address on file?
• Why can't I enter my postal code or International address code?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?

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Troubleshooting 6

• Why is the show I purchased not in My Library?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
• I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase

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