nugs.net Customer Service
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Live Webcast Pay-Per-View Help
How to I watch the Avett Brothers Webcast?
Is help available during the live webcasts?
Which devices are compatible with the Pay-Per-View to watch on my TV?
How can I watch a nugs 4K webcast?
How long do I have to watch the Pearl Jam webcast?
See all 22 articles
Solutions to Common Problems
Where do I find my Ten Club discount code for the Pearl Jam webcast?
How do I download the files I purchased? How do I use nugster?
How do I redeem my TTB Swamp Family Club code?
I used a mobile e-ticket or QR code
Can I download purchased audio to my mobile device?
See all 18 articles
nugs.net App and Streaming Subscriptions
Why are shows not streaming from My Stash?
How much are nugs subscriptions and what is included?
What's included with the free nugs.net app vs. a monthly/yearly subscription?
Which artists are included on the app?
How do I cancel or stop my nugs.net subscription?
See all 16 articles
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
How much does it cost?
What is DSD and how do I play it?
Can I download content I've purchased from multiple computers?
See all 10 articles
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Shipping & CD Problems
How are the CDs made, packaged and sent?
I ordered a CD, DVD, or Vinyl. When will it arrive?
Where can I see the status of my CD orders?
I don't live in the U.S. - What about customs, duties and taxes?
My CD, DVD, or Vinyl order never arrived. What can I do?
See all 9 articles
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
How do I burn Nugs Downloads to CD?
Purchases & Billing
How do I change my credit card or address on file?
Why can't I enter my postal code or International address code?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?
Why is the show I purchased not in my stash?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
See all 6 articles