nugs.net Customer Service

Subscriber Exclusive Livestreams 4

• Why am I seeing a blank page?
• Where do I access Exclusive Livestreams?
• I am on a free trial, can I watch Exclusive Livestreams?
• How often are there Exclusive Livestreams?

Livestream PPV Tech Support 22

• How do I watch Dead & Co Summer Tour Livestreams?
• Which devices are supported to watch on TVs?
• How do I watch the Pay-Per-View Livestream?
• Why am I having problems using Chromecast?
• How do I watch the Livestream on SmartTVs?

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nugs.net App and Streaming Subscriptions 22

• How much are subscriptions and what is included?
• How do I cancel or manage my nugs subscription?
• What is a Sirius Platinum VIP subscription?
• What's included with the free nugs.net app vs. a monthly/yearly subscription?
• How do I save audio for offline playback?

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Solutions to Common Problems 32

• Why am I seeing an error at checkout?
• Problems streaming Bruce Springsteen Audio?
• Why is there no discount for D&C @ Cornell?
• Where do I find Live Audio Streams?
• Why is the last Bruce show not available?

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General 12

• How do I enter the Super Rewards contest?
• What's the difference between MP3, Lossless, and HD formats?
• Why are FLAC & ALAC more expensive than MP3?
• How much does it cost?
• What is DSD and how do I play it?

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MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Shipping & CD Problems 10

• How are the CDs made, packaged and sent?
• I ordered a CD, DVD, or Vinyl. When will it arrive?
• Where can I see the status of my CD orders?
• How do I burn Nugs Downloads to CD?
• I don't live in the U.S. - What about customs, duties and taxes?

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Technical 3

• What are the recommended specs for enjoying Nugs Downloads?
• Is there a cumulative list of all the shows that I've purchased?
• Can I copy shows onto my portable device?

Purchases & Billing 9

• Why am I being charged taxes?
• Do listed prices include taxes?
• How do I change my credit card or address on file?
• Why can't I enter my postal code or International address code?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?

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Troubleshooting 6

• Why is the show I purchased not in My Library?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
• I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase

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