nugs.net Customer Service
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Livestream Pay-Per-View Help
How do I watch the TTB Fireside Sessions?
Is help available during the livestreams?
How do I gift a Livestream to someone else?
How do I watch the Livestream on SmartTVs?
How can I watch a nugs 4K Livestream?
See all 22 articles
Solutions to Common Problems
POSTPONED - Dead & Company PITS Replay
How do I enable push notifications in app?
Why am I seeing an error in nugster?
Why am I having a problem streaming Videos with my subscription?
How do I download the files I purchased? How do I use nugster?
See all 24 articles
nugs.net App and Streaming Subscriptions
How much are nugs subscriptions and what is included?
What's included with the free nugs.net app vs. a monthly/yearly subscription?
Which artists are included on the app?
How do I cancel or stop my nugs.net subscription?
How do I access the streaming catalog on Mac or PC?
See all 16 articles
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
How much does it cost?
What is DSD and how do I play it?
Can I download content I've purchased from multiple computers?
See all 10 articles
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Shipping & CD Problems
How are the CDs made, packaged and sent?
I ordered a CD, DVD, or Vinyl. When will it arrive?
Where can I see the status of my CD orders?
I don't live in the U.S. - What about customs, duties and taxes?
My CD, DVD, or Vinyl order never arrived. What can I do?
See all 9 articles
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
How do I burn Nugs Downloads to CD?
Purchases & Billing
How do I change my credit card or address on file?
Why can't I enter my postal code or International address code?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?
Why is the show I purchased not in my stash?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
See all 6 articles