nugs.net Customer Service
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Live Webcast Pay-Per-View Help
How do I claim my free Christmas Jam webcast?
How do I watch the Pay-Per-View?
Is help available during the live webcasts?
Help with ChromeCast!
How long afterwards can I watch the show?
How do I watch the Pay-Per-View on my TV or home theater?
See all 15 articles
Solutions to Common Problems
Invalid Code > Dead & Co. ticketholders
How do I redeem my Dead & Co. ticket barcode?
I used a mobile e-ticket or QR code
My Dead & Co. ticket code is saying that it is invalid.
How do I download? Help with nugster download manager.
How do I download the files I purchased?
See all 21 articles
nugs.net App and Streaming Subscriptions
What is the nugs.net app?
Can I use nugs.net subscription on my desktop, laptop or tablet?
How do I cancel or stop my nugs.net subscription?
What's included with the free nugs.net app vs. a monthly/yearly subscription?
Which artists are included on the app?
How much is the nugs.net app and nugs.net subscription?
See all 11 articles
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
See all 7 articles
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
Why are Lossless and HD formats more expensive than MP3?
How much does it cost?
How are the CDs made, packaged and sent?
What is DSD and how do I play it?
See all 14 articles
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
How do I burn Nugs Downloads to CD?
Purchases & Billing
How do I change my credit card or address on file?
Where can I see the status of my CD orders?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?