nugs.net Customer Service

Live Webcast Pay-Per-View Help 13

• Is help available during the live webcasts?
• How long afterwards can I watch the show?
• How do I watch the Pay-Per-View?
• How do I watch the Pay-Per-View on my TV or home theater?
• Can I watch the Pay-Per-View on my SmartTV, PS4 or Xbox?
• What do I need to watch the Pay-Per-View?

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nugs.net App and Streaming Subscriptions 11

• What is the nugs.net app?
• How do I cancel or stop my nugs.net subscription?
• What's included with the free nugs.net app vs. a monthly/yearly subscription?
• Which artists are included on the app?
• How much is the nugs.net app and nugs.net subscription?
• I am a subscriber but the App says I am offline or asks me to sign up.

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General 14

• What's the difference between MP3, Lossless, and HD formats?
• Why are FLAC & ALAC more expensive than MP3?
• Why are Lossless and HD formats more expensive than MP3?
• How much does it cost?
• How are the CDs made, packaged and sent?
• What is DSD and how do I play it?

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Solutions to Common Problems 19

• How do I download? Help with nugster download manager.
• How do I download the files I purchased?
• What do I do if I couldn't download my files within 48 hours?
• What do I do if the files I download are corrupt or incomplete?
• How do I burn FLAC files to CD?
• How do I listen to FLAC files?

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Troubleshooting 7

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?
• My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?

See all 7 articles

Technical 4

• What are the recommended specs for enjoying Nugs Downloads?
• Is there a cumulative list of all the shows that I've purchased?
• Can I copy shows onto my portable device?
• How do I burn Nugs Downloads to CD?

Purchases & Billing 5

• How do I change my credit card or address on file?
• Where can I see the status of my CD orders?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?