nugs.net Customer Service
Live Webcast Support
How can we help you today?
New support ticket
Check ticket status
nugs.net App and Streaming Subscriptions
What is the nugs.net app?
How do I cancel or stop my nugs.net subscription?
What's included with the free nugs.net app vs. a monthly/yearly subscription?
Which artists are included on the app?
How much is the nugs.net app and nugs.net subscription?
I am a subscriber but the App says I am offline or asks me to sign up.
See all 11 articles
Live Webcast Pay-Per-View Help
How long afterwards can I watch the show?
How do I watch the Pay-Per-View?
How do I watch the Pay-Per-View on my TV or home theater?
Can I watch the Pay-Per-View on my SmartTV, PS4 or Xbox?
Can I watch the Pay-Per-View on my iPhone or iPad or other mobile device?
Is help available during the live webcasts?
See all 13 articles
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
Why are Lossless and HD formats more expensive than MP3?
How much does it cost?
How are the CDs made, packaged and sent?
What is DSD and how do I play it?
See all 14 articles
Solutions to Common Problems
How do I download the files I purchased?
What do I do if I couldn't download my files within 48 hours?
What do I do if the files I download are corrupt or incomplete?
How do I burn FLAC files to CD?
How do I listen to FLAC files?
Why is there a gap or click before each MP3 track??
See all 17 articles
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
See all 7 articles
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
How do I burn Nugs Downloads to CD?
Purchases & Billing
How do I change my credit card or address on file?
Where can I see the status of my CD orders?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?