nugs.net Customer Service

Live Webcast Pay-Per-View Help 13

• Crossroads Guitar Festival is ONLY available LIVE (No Video-on-Demand)
• Is help available during the live webcasts?
• How many devices can I watch on?
• How do I watch the Pay-Per-View?
• What devices are compatible with the Pay-Per-View to watch on my TV?

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Solutions to Common Problems 20

• I used a mobile e-ticket or QR code
• How do I redeem my Dead & Co. ticket barcode?
• My Dead & Co. ticket code is saying that it is invalid.
• How do I download? Help with nugster download manager.
• How do I download the files I purchased?

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nugs.net App and Streaming Subscriptions 11

• What is the nugs.net app?
• How do I cancel or stop my nugs.net subscription?
• Can I use nugs.net subscription on my desktop, laptop or tablet?
• What's included with the free nugs.net app vs. a monthly/yearly subscription?
• Which artists are included on the app?

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Troubleshooting 7

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?

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MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

General 13

• What's the difference between MP3, Lossless, and HD formats?
• Why are FLAC & ALAC more expensive than MP3?
• How much does it cost?
• How are the CDs made, packaged and sent?
• What is DSD and how do I play it?

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Technical 4

• What are the recommended specs for enjoying Nugs Downloads?
• Is there a cumulative list of all the shows that I've purchased?
• Can I copy shows onto my portable device?
• How do I burn Nugs Downloads to CD?

Purchases & Billing 5

• How do I change my credit card or address on file?
• Where can I see the status of my CD orders?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?