nugs.net Customer Service
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Subscriber Exclusive Livestreams
Where do I access Exclusive Livestreams?
I am on a free trial, can I watch Exclusive Livestreams?
How long can I watch the Goose Livestreams?
How often are there Exclusive Livestreams?
Livestream Pay-Per-View Help
How do I watch the TTB Livestream?
Rise for the River Benefit Livestream Details
Which devices are supported to watch on TVs?
How do I watch the Pay-Per-View Livestream?
Is help available during the livestreams?
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nugs.net App and Streaming Subscriptions
How much are subscriptions and what is included?
What's included with the free nugs.net app vs. a monthly/yearly subscription?
What is a Sirius Platinum VIP subscription?
How do I save audio for offline playback?
Which artists are included on the app?
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Solutions to Common Problems
When will I get my 'Rise for the River' Merch?
How do I redeem my TTB Video code?
How do I redeem my Dead & Co. ticket code?
Why does audio stop when I turn off my screen?
Can I gift a subscription?
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How do I enter the Super Rewards contest?
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
How much does it cost?
What is DSD and how do I play it?
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What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Shipping & CD Problems
How are the CDs made, packaged and sent?
I ordered a CD, DVD, or Vinyl. When will it arrive?
Where can I see the status of my CD orders?
I don't live in the U.S. - What about customs, duties and taxes?
My CD, DVD, or Vinyl order never arrived. What can I do?
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What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
How do I burn Nugs Downloads to CD?
Purchases & Billing
How do I change my credit card or address on file?
Why can't I enter my postal code or International address code?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?
Why is the show I purchased not in My Library?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
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