nugs.net Customer Service

Livestream PPV Tech Support 26

• How do I watch the Billy Strings @ CO Livestreams
• How do I watch the GroundUP Music Festival?
• How do I watch the WSP Documentary?
• How do I watch the D&C PITS 2023 shows?
• Which devices are supported to watch on TVs?

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nugs.net App and Streaming Subscriptions 22

• How much are subscriptions and what is included?
• How do I cancel or manage my nugs subscription?
• What's included with the free nugs.net app vs. a monthly/yearly subscription?
• What is a Sirius Platinum VIP subscription?
• How do I save audio for offline playback?

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Subscriber Exclusive Livestreams 4

• Where do I access Exclusive Livestreams?
• Why am I seeing a blank page?
• I am on a free trial, can I watch Exclusive Livestreams?
• How often are there Exclusive Livestreams?

Solutions to Common Problems 27

• How do I redeem my D&C PITS ticket code?
• How do I download the files I purchased?
• Why does audio stop when I turn off my screen?
• How do I redeem my Dead & Co. ticket code?
• Can I gift a subscription?

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General 12

• How do I enter the Super Rewards contest?
• What's the difference between MP3, Lossless, and HD formats?
• Why are FLAC & ALAC more expensive than MP3?
• How much does it cost?
• What is DSD and how do I play it?

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MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Shipping & CD Problems 10

• How are the CDs made, packaged and sent?
• I ordered a CD, DVD, or Vinyl. When will it arrive?
• Where can I see the status of my CD orders?
• How do I burn Nugs Downloads to CD?
• I don't live in the U.S. - What about customs, duties and taxes?

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Technical 3

• What are the recommended specs for enjoying Nugs Downloads?
• Is there a cumulative list of all the shows that I've purchased?
• Can I copy shows onto my portable device?

Purchases & Billing 5

• How do I change my credit card or address on file?
• Why can't I enter my postal code or International address code?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?

Troubleshooting 6

• Why is the show I purchased not in My Library?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
• I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase

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