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nugs.net Solutions
Subscriber Exclusive Livestreams
9
Billy Strings Halloween shows not available?
How long can I watch the Fall Billy Strings Livestreams?
How long can I watch the SCI / Bobby Weir Hulaween shows?
How long can I watch the MJ Lenderman show?
Where do I access Exclusive Livestreams?
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Livestream PPV Tech Support
22
How do I watch the Disco Biscuits Benefit?
How do I watch the Goose Hurricane Relief Livestreams?
How do I watch the Pay-Per-View Livestream?
Which devices are supported to watch on TVs?
Is help available during the livestreams?
View all 22
nugs.net App and Streaming Subscriptions
26
How much are subscriptions and what is included?
How do I cancel or manage my nugs subscription?
How do I navigate the new desktop player?
How do I use the Queue / see History?
What's included with the free nugs.net app vs. a monthly/yearly subscription?
View all 26
Solutions to Common Problems
25
Why does it say I need a subscription to stream my Library?
Why are videos not playing in Firefox?
How do I listen to the Pearl Jam show I saw?
No codes or audio release for D&C @ Sphere
Where do I find Live Audio Streams?
View all 25
General
14
When will the Pearl Jam show be available?
How do I access Free Live Audio Streams?
How do I enter the Super Rewards contest?
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
View all 14
MQA Q&A
3
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Shipping & CD Problems
9
How are the CDs made, packaged and sent?
I ordered a CD, DVD, or Vinyl. When will it arrive?
How do I burn Nugs Downloads to CD?
I don't live in the U.S. - What about customs, duties and taxes?
My CD, DVD, or Vinyl order never arrived. What can I do?
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Technical
3
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
Purchases & Billing
9
Why am I being charged taxes?
Do listed prices include taxes?
How do I change my credit card or address on file?
Why can't I enter my postal code or International address code?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
View all 9
Troubleshooting
6
Why is the show I purchased not in My Library?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
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nugs.net Maintenance
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