<
nugs.net Customer Service
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
nugs.net Solutions
Subscriber Exclusive Livestreams
4
Where do I access Exclusive Livestreams?
I am on a free trial, can I watch Exclusive Livestreams?
How long can I watch the Goose Livestreams?
How often are there Exclusive Livestreams?
Livestream Pay-Per-View Help
24
How do I watch the TTB Livestream?
Rise for the River Benefit Livestream Details
Which devices are supported to watch on TVs?
How do I watch the Pay-Per-View Livestream?
Is help available during the livestreams?
View all 24
nugs.net App and Streaming Subscriptions
21
How much are subscriptions and what is included?
What's included with the free nugs.net app vs. a monthly/yearly subscription?
What is a Sirius Platinum VIP subscription?
How do I save audio for offline playback?
Which artists are included on the app?
View all 21
Solutions to Common Problems
28
When will I get my 'Rise for the River' Merch?
How do I redeem my TTB Video code?
How do I redeem my Dead & Co. ticket code?
Why does audio stop when I turn off my screen?
Can I gift a subscription?
View all 28
General
11
How do I enter the Super Rewards contest?
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
How much does it cost?
What is DSD and how do I play it?
View all 11
MQA Q&A
3
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Shipping & CD Problems
9
How are the CDs made, packaged and sent?
I ordered a CD, DVD, or Vinyl. When will it arrive?
Where can I see the status of my CD orders?
I don't live in the U.S. - What about customs, duties and taxes?
My CD, DVD, or Vinyl order never arrived. What can I do?
View all 9
Technical
4
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
How do I burn Nugs Downloads to CD?
Purchases & Billing
5
How do I change my credit card or address on file?
Why can't I enter my postal code or International address code?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?
Troubleshooting
6
Why is the show I purchased not in My Library?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
View all 6
nugs.net Maintenance
0