nugs.net Customer Service

Solutions to Common Problems 20

• How do I download? Help with nugster download manager.
• How do I download the files I purchased?
• What do I do if I couldn't download my files within 48 hours?
• LAST THREE SHOWS RESCHEDULED! Dead & Company
• What do I do if the files I download are corrupt or incomplete?
• How do I burn FLAC files to CD?
• How do I listen to FLAC files?
• Why is there a gap or click before each MP3 track??
• Why am I having problems buying shows?
• How do I update my email/password or unsubscribe from emails?
• My CD, DVD, or Vinyl order never arrived. What can I do?
• Why am I having problems registering as a new user?
• Why can't I print the labels correctly?
• I don't live in the U.S. - What about customs, duties and taxes?
• My CD is scratched, skips, or will not play in my CD player.

See all 20 articles

Live Webcast Pay-Per-View Help 14

• Is help available during the live webcasts?
• Help with ChromeCast!
• How long afterwards can I watch the show?
• How do I watch the Pay-Per-View?
• How do I watch the Pay-Per-View on my TV or home theater?
• Can I watch the Pay-Per-View on my SmartTV, PS4 or Xbox?
• What do I need to watch the Pay-Per-View?
• Can I watch the Pay-Per-View on my iPhone or iPad or other mobile device?
• Live Webcast Troubleshooting. I've read everything and I still can't get the video to play!
• Why does the video keep stopping or buffering?
• What is a nugs.tv Pay-Per-View?
• How do I buy the Pay-Per-View?
• How will I know when the Pay-Per-View starts?
• Why isn't this a HD video stream? Why does the audio sound like MP3s?

nugs.net App and Streaming Subscriptions 11

• What is the nugs.net app?
• Can I use nugs.net subscription on my desktop, laptop or tablet?
• How do I cancel or stop my nugs.net subscription?
• What's included with the free nugs.net app vs. a monthly/yearly subscription?
• Which artists are included on the app?
• How much is the nugs.net app and nugs.net subscription?
• I am a subscriber but the App says I am offline or asks me to sign up.
• Where do I go for help with nugs.net App or subscription?
• Are webcasts included with the nugs.net subscription?
• What happens to my UMLive app and subscription?
• What is the quality of the streaming files - MP3, FLAC, 256, 320?

Troubleshooting 7

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?
• My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
• I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase

MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

General 14

• What's the difference between MP3, Lossless, and HD formats?
• Why are FLAC & ALAC more expensive than MP3?
• Why are Lossless and HD formats more expensive than MP3?
• How much does it cost?
• How are the CDs made, packaged and sent?
• What is DSD and how do I play it?
• Can I download content I've purchased from multiple computers?
• Can I make copies of the songs I buy at Nugs.net?
• Can I get a refund?
• What is FLAC-HD / ALAC-HD and how do I listen to it?
• If I've purchased a show in MP3, can I "upgrade" to Lossless or HD?
• Is there a cumulative list of all the shows that I've purchased?
• I ordered a CD, DVD, or Vinyl. When will it arrive?
• What is the Declared Value of CDs and Box sets for international shipments?

Technical 4

• What are the recommended specs for enjoying Nugs Downloads?
• Is there a cumulative list of all the shows that I've purchased?
• Can I copy shows onto my portable device?
• How do I burn Nugs Downloads to CD?

Purchases & Billing 5

• How do I change my credit card or address on file?
• Where can I see the status of my CD orders?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?