Troubleshooting

Dude, Where's My Download?
Please make sure to save a secure backup copy of your downloaded files. Remember which folder or drive you saved your files to. If you can't remember, ...
Sun, 17 Apr, 2016 at 8:08 AM
The show I downloaded is incomplete. Can I download again?
Your download time expires 48 hours after you start downloading. During the 48 hours you can re-download the shows you've purchased if your download wa...
Sun, 17 Apr, 2016 at 8:12 AM
Why does the Download Manager pause or stop?
This usually happens because your computer is running firewall security software like Norton or Zone Alarm that is stopping the process. If you are, please ...
Fri, 28 Aug, 2015 at 4:28 PM
Why is the show I purchased not in my stash?
There are a couple reasons why the show you purchased is not in your stash. Only shows you have ordered in a download format appear in your Stash. You could...
Fri, 28 Aug, 2015 at 4:31 PM
Why can't I login?
Login problems usually stem from a problem with cookies. A cookie is a small file that is placed in the memory or cache of your browser that tells us who yo...
Fri, 28 Aug, 2015 at 4:34 PM
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
Unfortunately, we cannot reset your completed downloads. You are required to make a secure backup copy of your completed downloads. The loss of a show you d...
Fri, 28 Aug, 2015 at 4:34 PM
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
Sales in some areas are restricted for a variety of possible reasons. Unfortunately this is dictated by band management and we cannot make exceptions. We ap...
Wed, 16 Sep, 2015 at 4:07 PM