Purchases & Billing

Why am I being charged taxes?
Tax rates can vary by country, state, territory and city, and are based on the applicable rate at the time of your payment. These amounts can change over ti...
Sat, 1 Apr, 2023 at 12:46 PM
Do listed prices include taxes?
Advertised prices for nugs.net products do not include applicable taxes.  If sales tax applies it is listed separately on the purchase page and/or month...
Sat, 1 Apr, 2023 at 12:46 PM
How do I change my credit card or address on file?
On the Checkout page click: Clear Saved Billing Info.
Wed, 18 Nov, 2015 at 1:07 PM
Why can't I enter my postal code or International address code?
Try adding your address to your Addresses in My Account.  Once you have saved your address there, return to the checkout page and select your address from ...
Wed, 7 Oct, 2020 at 8:40 PM
My credit card keeps getting denied or I cannot make a purchase. What can I do?
If there seems to be a problem making a purchase, please try an alternate card or contact your credit card company or open a new ticket above.
Wed, 2 Sep, 2015 at 2:00 PM
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Multiple purchases happen on rare occasions. If you think this has happened to you let us know by opening a new ticket above and we'll check it out and ...
Thu, 12 Mar, 2020 at 12:18 PM
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?
Sorry, our billing system is set up to ONLY accept Visa, Mastercard, American Express, Discover or any payment method funded through PayPal.
Wed, 18 Nov, 2015 at 1:05 PM
How do I see my detailed streaming invoice?
You can access the invoice for your streaming subscription in the Account section of our website. Under Billing History click VIEW HISTORY Click View I...
Mon, 10 Apr, 2023 at 3:26 PM
What do I do if I am tax exempt or was charged the wrong amount?
Please Open a Support Ticket - or email us at [email protected] with your tax exemption status, or any other tax related problems, so we can help resolve the is...
Mon, 10 Apr, 2023 at 3:25 PM