App and Streaming Subscriptions

How do I fix problems with the app?
If you are having problems with the nugs app on Android or iOS try restarting your device.  If that doesn't resolve the issue try uninstalling and rein...
Fri, 23 Dec, 2022 at 6:22 PM
Why is the desktop player not working?
If you have problems with the desktop player try an alternate browser, we recommend Chrome or Firefox. Make sure you are running the latest version of the ...
Wed, 11 Mar, 2020 at 6:06 PM
What is 360 Reality audio?
360 Reality Audio is an object-based spatial audio technology in the vein of the cinema-focused Dolby Atmos and DTS:X based on MPEG-H audio technology that ...
Sun, 10 Nov, 2019 at 5:36 PM
Which shows are available in 360 audio?
You can find 360 audio shows in the mobile app. On the nugs apps home screen scroll down on the home screen to find 360 audio. The following shows/...
Mon, 16 Aug, 2021 at 8:52 AM
How do I access 360 Audio?
360 audio can only be accessed on the app for Android or iOS with a nugs HiFi subscription.  HiFi subscriptions are $24.99/month or $249.99/yea...
Wed, 11 May, 2022 at 11:59 AM
What is the app?
With the mobile app for Android or iOS nugs subscribers get on-demand access to thousands of live recordings from the nugs streaming catalog. Li...
Wed, 11 May, 2022 at 8:33 AM
I am a subscriber but the App says I am offline or asks me to sign up.
Sorry for the problems you are experiencing. Please try the following steps to resolve the issue: 1. Log out of the app. 2. Delete the
Wed, 26 Apr, 2017 at 7:33 AM
Where do I go for help with App or subscription?
Please contact Customer Service by opening a new support ticket above if you need help with the new app or the streaming subscription serv...
Tue, 27 Oct, 2015 at 3:04 PM
How do I post a show review?
Unfortunately, it is not possible to post show reviews on our website at this time. Using the mobile app navigate to any show, scroll to the bo...
Tue, 13 Sep, 2022 at 12:57 PM
Are Livestreams included with the subscription?
Pay-per-view Livestream Events are not part of the subscription however you can order and watch using the app. Pay-per-view Livestreams will contin...
Fri, 26 Mar, 2021 at 2:55 PM