App and Streaming Subscriptions

What is the quality of the streaming files - MP3, FLAC, 256, 320?
Audio is optimized for mobile streaming and encoded as HE-AAC 160kbps VBR stereo.   HiFi subscriptions stream CD-quality 16-bit 44.1 kHz with MQA audio ...
Tue, 15 Aug, 2023 at 9:42 AM
How do I access the streaming catalog on Mac or PC?
On Mac or PC use your browser (we recommend Firefox or Chrome) and access the desktop player at  Or, after logging in to Cli...
Mon, 29 Mar, 2021 at 1:56 PM
How do I fix problems with the app?
If you are having problems with the nugs app on Android or iOS try restarting your device.  If that doesn't resolve the issue try uninstalling and rein...
Fri, 23 Dec, 2022 at 6:22 PM
Why is the desktop player not working?
If you have problems with the desktop player try an alternate browser, we recommend Chrome or Firefox. Make sure you are running the latest version of the ...
Wed, 11 Mar, 2020 at 6:06 PM
What is 360 Reality audio?
360 Reality Audio is an object-based spatial audio technology in the vein of the cinema-focused Dolby Atmos and DTS:X based on MPEG-H audio technology that ...
Sun, 10 Nov, 2019 at 5:36 PM
Which shows are available in 360 audio?
You can find 360 audio shows in the mobile app. On the nugs apps home screen scroll down on the home screen to find 360 audio. The following shows/...
Mon, 16 Aug, 2021 at 8:52 AM
How do I access 360 Audio?
360 audio can only be accessed on the app for Android or iOS with a nugs HiFi subscription.  HiFi subscriptions are $24.99/month or $249.99/yea...
Wed, 11 May, 2022 at 11:59 AM
What is the app?
With the mobile app for Android or iOS nugs subscribers get on-demand access to thousands of live recordings from the nugs streaming catalog. Li...
Wed, 11 May, 2022 at 8:33 AM
I am a subscriber but the App says I am offline or asks me to sign up.
Sorry for the problems you are experiencing. Please try the following steps to resolve the issue: 1. Log out of the app. 2. Delete the
Wed, 26 Apr, 2017 at 7:33 AM
Where do I go for help with App or subscription?
Please contact Customer Service by opening a new support ticket above if you need help with the new app or the streaming subscription serv...
Tue, 27 Oct, 2015 at 3:04 PM