Make sure that you are using a COMPATIBLE DEVICE.
On Mac or PC - Use your browser (we recommend Chrome or Firefox) - login to nugs.net by clicking LOGIN at the top right corner of the page. After logging in, click in the same spot where it now says 'Account & Stash' and select My Library from the dropdown menu:
On your My Library page be sure to select VIDEO from the Audio/Video toggle:
You can sort your videos by your most recent/oldest purchases, most recent/oldest broadcast date or alphabetically.
Click on the Thumbnail image of the show, then click the WATCH NOW button after the scheduled start time to start the stream.
The video stream will start to play automatically. You can click the full screen icon on the bottom right of the video player to expand the video to Full Screen Mode, or click the Chat Bubble to chat with your friends and other fans.
On mobile devices: Use the nugs.net app - Skip the Free trial (a subscription to nugs is not needed to access your purchased webcasts) click My Library at the bottom right of the app:
At the top of your Library you will see My Events. You can swipe left to see more Events, or click 'View All' to see all of your purchased Livestreams and Videos-on-Demand
Then click the Play button to start the stream, or click on the thumbnail image and click Watch Now. If you don't see a Play button, it means the stream hasn't started yet.