Unfortunately, Apple can occasionally encounter a processing error when purchasing Livestreams on our app. 

After completing your order and receiving a confirmation email you should see the pre-ordered webcast under My Library>My Livestreams.  If not, your order did not complete successfully.

Get a screengrab of your empty Library>My Events page and send that to Apple support. You should not have any problem getting a refund for this purchase due to a processing error at the time of purchase.

If you order directly on our website we can help you with any billing issues ourselves.