Unfortunately, iTunes can occasionally encounter a processing error when purchasing Livestreams on our app. 


After completing your order and receiving a confirmation email you should see the pre-ordered webcast under My Library>My Events.  If not, your order did not complete successfully.


Get a screengrab of your empty Library>My Events page and send that to iTunes support. You should not have any problem getting a refund for this purchase due to a processing error at the time of purchase.


If you order directly on our website we can help you with any billing issues ourselves.