Solutions to Common Problems

How do I download? Help with nugster download manager.
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Mon, 2 Oct, 2017 at 11:21 AM
How do I download the files I purchased?
Please follow these instructions: 1. Please make sure to log in to the site with the email address you used to purchased your files...
Tue, 22 Mar, 2016 at 5:09 PM
What do I do if I couldn't download my files within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time ...
Fri, 7 Aug, 2015 at 4:39 PM
LAST THREE SHOWS RESCHEDULED! Dead & Company
The 3 postponed shows have been rescheduled for February 24th in New Orleans, February 26th in Ft. Lauderdale, and February 27th in Orlando. All pre-orders ...
Fri, 8 Dec, 2017 at 8:17 AM
What do I do if the files I download are corrupt or incomplete?
When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may reset your connection to the Nugs.net...
Fri, 7 Aug, 2015 at 3:42 PM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the DECODE button. ...
Fri, 28 Aug, 2015 at 3:40 PM
How do I listen to FLAC files?
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End installer. Drag your FLAC files onto Winamp ...
Fri, 28 Aug, 2015 at 3:41 PM
Why is there a gap or click before each MP3 track??
Every MP3 file has at least 20 milliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Most MP3 pl...
Fri, 28 Aug, 2015 at 3:41 PM
Why am I having problems buying shows?
Please make sure you have cookies enabled in Internet Explorer. Verify that your billing address matches the address your credit card statement is mailed to...
Fri, 28 Aug, 2015 at 3:43 PM
How do I update my email/password or unsubscribe from emails?
Click My Account at the bottom of the page.
Fri, 28 Aug, 2015 at 3:45 PM