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Solutions to Common Problems

How do I download the files I purchased? How do I use nugster?
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Sat, 19 Sep, 2020 at 7:44 PM
How do I redeem my TTB Swamp Family Club code?
Unfortunately, we are having an issue with barcode redemption on nugs.net at this time.  Redeem your code at the following link: http://nugs.tv/giftrede...
Sat, 19 Sep, 2020 at 7:24 PM
I used a mobile e-ticket or QR code
The best way to not lose your code is to take a screen grab of your ticket code. QR codes are like barcodes - a graphic representation of a number or al...
Tue, 4 Sep, 2018 at 2:29 PM
Can I download purchased audio to my mobile device?
Unfortunately, it is not possible to download purchased audio directly to mobile devices.  Please log in to your account on a Mac or PC to complete your...
Sat, 19 Sep, 2020 at 7:28 PM
Can I use Chromebook / Chrome OS?
Unfortunately, it is not possible to download purchases to Chrome OS. A Windows or Mac computer is required to complete any purchased downloads.  Chrome...
Sat, 19 Sep, 2020 at 7:31 PM
What do I do if the files I download are corrupt or incomplete?
When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may reset your connection to the Nugs.net...
Fri, 7 Aug, 2015 at 3:42 PM
What do I do if I couldn't download my files within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time ...
Fri, 7 Aug, 2015 at 4:39 PM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the DECODE button. ...
Fri, 28 Aug, 2015 at 3:40 PM
My Dead & Co. ticket code is saying that it is invalid.
The initial batch of barcodes we receive is for all initial Ticket sales and pre-sales. Each venue sends us an additional batch of barcodes (usually the day...
Mon, 1 Jul, 2019 at 1:55 PM
How do I redeem my Dead & Co. ticket barcode?
All Dead & Company 2018 Summer Tour tickets are redeemable to unlock a free audio stream of your show in the My Stash section of your nugs.net mobile ap...
Wed, 23 May, 2018 at 12:03 PM