Solutions to Common Problems

Where do I find Live Audio Streams?
On Android or iOS - Please ensure you are running the latest version of the nugs mobile app. On the Home page of the nugs mobile app scroll down to 'L...
Fri, 24 Mar, 2023 at 11:59 AM
Why is the last Bruce show not available?
We expect to receive the audio from each 2023 Bruce Springsteen show within about 3 days. We post it as soon as we receive it.
Sun, 5 Feb, 2023 at 4:52 PM
How do I download the files I purchased?
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup.  ...
Thu, 10 Nov, 2022 at 2:14 PM
Why does audio stop when I turn off my screen?
Audio playback should continue on your phone after exiting the app. If you have this problem try restarting your device. If that doesn't resolve th...
Sun, 23 Jan, 2022 at 12:34 PM
How do I redeem my D&C PITS ticket code?
Go to - Log in, and click 'Guest Info' in the sidebar menu to see the download codes for each gue...
Sat, 14 Jan, 2023 at 10:15 AM
How do I redeem my Dead & Co. ticket code?
All Dead & Company 2022 Summer Tour tickets are redeemable to unlock a free audio stream of your show in the My Library section of your mobile ...
Mon, 20 Jun, 2022 at 10:27 AM
Can I gift a subscription?
Unfortunately, it is not possible to "gift" streaming subscriptions directly at this time. A valid credit card is needed to start a new subscr...
Thu, 2 Dec, 2021 at 9:23 PM
How do I enable push notifications in app?
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the App...
Fri, 30 Apr, 2021 at 10:14 PM
How do I redeem by TTB Fan Club Discount code?
To redeem your TTB Swamp Family discount code you must purchase on using a browser at THIS LINK Unfortunately, we can not offer promotional disc...
Sat, 20 Aug, 2022 at 5:13 PM
Why am I having a problem streaming Videos with my subscription?
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM