Solutions to Common Problems
These shows were removed from our catalog at the Artists' request. We do not own the content, so you will no longer see any Sturgill Simpson concert rec...
Thu, 24 Apr, 2025 at 6:14 PM
We recently started streaming Livestreams in h.265 for better video quality at a lower bitrate. Unfortunately, Firefox does not support h.265 at this time. ...
Sat, 2 Nov, 2024 at 11:49 AM
All eligible* Pearl Jam North American 2024 ticket holders will receive an email from Ticketmaster with a "digital collectible" link which allows ...
Wed, 16 Oct, 2024 at 11:44 AM
Unfortunately, there is no ticket barcode redemption being offered for the Dead & Company at Sphere shows, and no indication on if/when the audio will b...
Thu, 16 May, 2024 at 1:06 PM
We expect to receive the audio from each Bruce show within about 7-10 days. The audio recording mixes go through an approval process before they can b...
Mon, 9 Sep, 2024 at 7:27 PM
Recently, when Bruce Springsteen sold his catalog to Sony music, we were forced to add geo-blocking to Bruce's content outside of the US & Canada....
Tue, 24 Sep, 2024 at 5:27 PM
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. ...
Mon, 9 Sep, 2024 at 7:26 PM
Unfortunately, it is not possible to download purchased audio directly to mobile devices. Please log in to your account on a Mac or PC to complete your...
Sat, 19 Sep, 2020 at 7:28 PM
Audio playback should continue on your phone after exiting the app. If you have this problem try restarting your device. If that doesn't resolve the...
Sun, 23 Jan, 2022 at 12:34 PM
Unfortunately, it is not possible to "gift" streaming subscriptions directly at this time. A valid credit card is needed to start a new subscr...
Thu, 2 Dec, 2021 at 9:23 PM