Solutions to Common Problems
On Android or iOS - Please ensure you are running the latest version of the nugs mobile app. On the Home page of the nugs mobile app scroll down to 'L...
Fri, 24 Mar, 2023 at 11:59 AM
We expect to receive the audio from each 2023 Bruce Springsteen show within about 3 days. We post it as soon as we receive it.
Sun, 5 Feb, 2023 at 4:52 PM
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. ...
Thu, 10 Nov, 2022 at 2:14 PM
Audio playback should continue on your phone after exiting the app. If you have this problem try restarting your device. If that doesn't resolve th...
Sun, 23 Jan, 2022 at 12:34 PM
Go to - https://guests.playalunapresents.com/login/ Log in, and click 'Guest Info' in the sidebar menu to see the download codes for each gue...
Sat, 14 Jan, 2023 at 10:15 AM
All Dead & Company 2022 Summer Tour tickets are redeemable to unlock a free audio stream of your show in the My Library section of your nugs.net mobile ...
Mon, 20 Jun, 2022 at 10:27 AM
Unfortunately, it is not possible to "gift" streaming subscriptions directly at this time. A valid credit card is needed to start a new subscr...
Thu, 2 Dec, 2021 at 9:23 PM
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the App...
Fri, 30 Apr, 2021 at 10:14 PM
To redeem your TTB Swamp Family discount code you must purchase on nugs.net using a browser at THIS LINK Unfortunately, we can not offer promotional disc...
Sat, 20 Aug, 2022 at 5:13 PM
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM