Solutions to Common Problems
Unfortunately, a recent update to MacOS has negatively affected the nugster app, where users see an error message even though the show has downloaded succes...
Thu, 17 Dec, 2020 at 5:08 PM
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Fri, 11 Dec, 2020 at 8:59 PM
Unfortunately, we are having an issue with barcode redemption on nugs.net at this time. Redeem your code at the following link: http://nugs.tv/giftrede...
Sat, 19 Sep, 2020 at 7:24 PM
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration wher...
Fri, 18 Dec, 2020 at 9:49 AM
The best way to not lose your code is to take a screen grab of your ticket code. QR codes are like barcodes - a graphic representation of a number or al...
Tue, 4 Sep, 2018 at 2:29 PM
Unfortunately, it is not possible to download purchased audio directly to mobile devices. Please log in to your account on a Mac or PC to complete your...
Sat, 19 Sep, 2020 at 7:28 PM
Unfortunately, it is not possible to download purchases to Chrome OS. A Windows or Mac computer is required to complete any purchased downloads. Chrome...
Sat, 19 Sep, 2020 at 7:31 PM
When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may
reset your connection to the Nugs.net...
Fri, 7 Aug, 2015 at 3:42 PM
If you have technical difficulties downloading all the files
for a show you've purchased within 48 hours of the time
...
Fri, 7 Aug, 2015 at 4:39 PM