Solutions to Common Problems

Where do I find Live Audio Streams?
On Android or iOS - Please ensure you are running the latest version of the nugs mobile app. On the Home page of the nugs mobile app scroll down to 'Li...
Mon, 7 Aug, 2023 at 10:06 AM
How do I redeem D&C my e-ticket or QR code?
If you have an e-ticket or QR code Redeem your code with NUMBERS ONLY (do not include the letter at the end) You can find your ticket barcode number in ...
Wed, 8 Jun, 2022 at 10:17 AM
Why am I seeing an error at checkout?
Unfortunately, some customers have recently reported issues completing their orders on our website. To resolve this issue, try the following: Please try...
Thu, 25 May, 2023 at 1:23 PM
Problems streaming Bruce Springsteen Audio?
Recently, when Bruce Springsteen sold his catalog to Sony music, we were forced to add geo-blocking to Bruce's content outside of the US & Canada....
Wed, 17 May, 2023 at 11:37 AM
Why is the last Bruce show not available?
We expect to receive the audio from each 2023 Bruce Springsteen show within about 3 days. We post it as soon as we receive it.
Sun, 5 Feb, 2023 at 4:52 PM
How do I download the files I purchased?
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup.  ...
Mon, 18 Dec, 2023 at 8:53 PM
Why does audio stop when I turn off my screen?
Audio playback should continue on your phone after exiting the app. If you have this problem try restarting your device. If that doesn't resolve the...
Sun, 23 Jan, 2022 at 12:34 PM
Can I gift a subscription?
Unfortunately, it is not possible to "gift" streaming subscriptions directly at this time. A valid credit card is needed to start a new subscr...
Thu, 2 Dec, 2021 at 9:23 PM
How do I enable push notifications in app?
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the App...
Fri, 30 Apr, 2021 at 10:14 PM
Why am I having a problem streaming Videos with my subscription?
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM