<

Solutions to Common Problems

POSTPONED - Dead & Company PITS Replay
The Dead & Company's Playing in the Sand 2020 shows scheduled for May 7th & 8th have been postponed at the request of the band. The Livestreams...
Fri, 7 May, 2021 at 5:52 PM
How do I enable push notifications in app?
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the App...
Fri, 30 Apr, 2021 at 10:14 PM
Why am I seeing an error in nugster?
Unfortunately, a recent update to MacOS has negatively affected the nugster app, where users see an error message even though the show has downloaded succes...
Thu, 17 Dec, 2020 at 5:08 PM
Why am I having a problem streaming Videos with my subscription?
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM
How do I download the files I purchased? How do I use nugster?
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Tue, 15 Jun, 2021 at 9:57 AM
How do I redeem my TTB Swamp Family Club code?
Unfortunately, we are having an issue with barcode redemption on nugs.net at this time.  Redeem your code at the following link: http://nugs.tv/giftrede...
Sat, 19 Sep, 2020 at 7:24 PM
Why can't I log in to Sonos or BluOS?
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration wher...
Fri, 18 Dec, 2020 at 9:49 AM
I used a mobile e-ticket or QR code
The best way to not lose your code is to take a screen grab of your ticket code. QR codes are like barcodes - a graphic representation of a number or al...
Tue, 4 Sep, 2018 at 2:29 PM
Can I download purchased audio to my mobile device?
Unfortunately, it is not possible to download purchased audio directly to mobile devices.  Please log in to your account on a Mac or PC to complete your...
Sat, 19 Sep, 2020 at 7:28 PM
Can I use Chromebook / Chrome OS?
Unfortunately, it is not possible to download purchases to Chrome OS. A Windows or Mac computer is required to complete any purchased downloads.  Chrome...
Sat, 19 Sep, 2020 at 7:31 PM