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Solutions to Common Problems

How do I redeem my Dead & Co. ticket barcode?
All&nbsp;Dead & Company 2021 Summer Tour&nbsp;tickets are redeemable to unlock a free audio stream of your show in the&nbsp;My Library&n...
Mon, 16 Aug, 2021 at 10:10 PM
How do I redeem my e-ticket or QR code?
If you have an e-ticket or QR code Redeem your code with NUMBERS ONLY (do not include the letter at the end) You can find your ticket barcode number in ...
Mon, 16 Aug, 2021 at 10:09 PM
How do I enable push notifications in app?
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the App...
Fri, 30 Apr, 2021 at 10:14 PM
How do I download the files I purchased? How do I use nugster?
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Tue, 20 Jul, 2021 at 11:06 AM
Why am I seeing an error in nugster?
Unfortunately, some Mac users have reported an issue with nugster after installing the most recent MacOS where nugster shows an error message but the files ...
Tue, 29 Jun, 2021 at 1:31 PM
Why am I having a problem streaming Videos with my subscription?
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM
How do I delete my account?
Once your account has been deleted it can no longer be restored - and all of the items in your Library will no longer be available to stream.&nbsp; ...
Tue, 20 Jul, 2021 at 11:05 AM
Why can't I log in to Sonos or BluOS?
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration wher...
Fri, 18 Dec, 2020 at 9:49 AM
Can I download purchased audio to my mobile device?
Unfortunately, it is not possible to download purchased audio directly to mobile devices.  Please log in to your account on a Mac or PC to complete your...
Sat, 19 Sep, 2020 at 7:28 PM
Can I use Chromebook / Chrome OS?
Unfortunately, it is not possible to download purchases to Chrome OS. A Windows or Mac computer is required to complete any purchased downloads.  Chrome...
Sat, 19 Sep, 2020 at 7:31 PM