<

Solutions to Common Problems

Are you having a BLACK FRIDAY sale?
We are currently offering a promotion celebrating nugs.net's 25th Anniversary - the standard 15% subscriber discount has been increased to 25% off all ...
Wed, 23 Nov, 2022 at 10:04 AM
How do I download the files I purchased?
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup.  ...
Thu, 10 Nov, 2022 at 2:14 PM
Why does audio stop when I turn off my screen?
Audio playback should continue on your phone after exiting the app. If you have this problem try restarting your device. If that doesn't resolve th...
Sun, 23 Jan, 2022 at 12:34 PM
How do I redeem my Dead & Co. ticket code?
All Dead & Company 2022 Summer Tour tickets are redeemable to unlock a free audio stream of your show in the My Library section of your nugs.net mobile ...
Mon, 20 Jun, 2022 at 10:27 AM
Can I gift a subscription?
Unfortunately, it is not possible to "gift" streaming subscriptions directly at this time. A valid credit card is needed to start a new subscr...
Thu, 2 Dec, 2021 at 9:23 PM
How do I enable push notifications in app?
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the App...
Fri, 30 Apr, 2021 at 10:14 PM
How do I redeem by TTB Fan Club Discount code?
To redeem your TTB Swamp Family discount code you must purchase on nugs.net using a browser at THIS LINK Unfortunately, we can not offer promotional disc...
Sat, 20 Aug, 2022 at 5:13 PM
Why am I having a problem streaming Videos with my subscription?
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM
How do I delete my account?
Once your account has been deleted it can no longer be restored - and all of the items in your Library will no longer be available to stream.  To delete...
Tue, 20 Sep, 2022 at 11:01 AM
Why can't I log in to Sonos or BluOS?
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration wher...
Fri, 18 Dec, 2020 at 9:49 AM