Solutions to Common Problems

What do I do if I couldn't download my files within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started to download that show, ...
Tue, 20 Jul, 2021 at 11:10 AM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the DECODE button. ...
Fri, 28 Aug, 2015 at 3:40 PM
My Dead & Co. ticket code is saying that it is invalid.
The initial batch of barcodes we receive is for all initial Ticket sales and pre-sales. Each venue sends us an additional batch of barcodes (usually the day...
Mon, 1 Jul, 2019 at 1:55 PM
How do I redeem my Avetts Guild Code?
Please make sure you are ordering from this page: https://www.nugs.net/avett-brothers/ (the discount can not be applied to in app purchases) Where it s...
Sat, 24 Jul, 2021 at 1:45 PM
How do I listen to FLAC files?
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End installer. Drag your FLAC files onto Winamp ...
Fri, 28 Aug, 2015 at 3:41 PM
Why is there a gap or click before each MP3 track??
Every MP3 file has at least 20 milliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Most MP3 pl...
Fri, 28 Aug, 2015 at 3:41 PM
Why am I having problems buying shows?
Please make sure you have cookies enabled in Internet Explorer. Verify that your billing address matches the address your credit card statement is mailed to...
Fri, 28 Aug, 2015 at 3:43 PM
How do I update my email/password or unsubscribe from emails?
To change the email address on your account click My Account at the top right corner of the of the nugs.net homepage, then click Username/Password To op...
Wed, 14 Sep, 2022 at 8:59 AM
Why am I having problems registering as a new user?
To register with www.Nugs.net, click the LOG IN link at the top of any page. A log in window will pop open. Click the REGISTER HERE link to cre...
Fri, 7 Aug, 2015 at 3:40 PM
Sonos and BluOS integration
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration whe...
Thu, 17 Dec, 2020 at 4:34 PM