Solutions to Common Problems
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM
Go to - https://guests.playalunapresents.com/login/ Log in, and click 'Guest Info' in the sidebar menu to see the download codes for each guest...
Sat, 14 Jan, 2023 at 10:15 AM
Once your account has been deleted it can no longer be restored - and all of the items in your Library will no longer be available to stream. To delete...
Tue, 20 Sep, 2022 at 11:01 AM
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration wher...
Fri, 18 Dec, 2020 at 9:49 AM
Unfortunately, it is not possible to download purchased audio directly to mobile devices. Please log in to your account on a Mac or PC to complete your...
Sat, 19 Sep, 2020 at 7:28 PM
Unfortunately, it is not possible to download purchases to Chrome OS. A Windows or Mac computer is required to complete any purchased downloads. Chrome...
Sat, 19 Sep, 2020 at 7:31 PM
When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may
reset your connection to the Nugs.net...
Fri, 7 Aug, 2015 at 3:42 PM
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started to download that show, ...
Tue, 20 Jul, 2021 at 11:10 AM
WINDOWS USERS:
Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the DECODE button.
...
Fri, 28 Aug, 2015 at 3:40 PM
The initial batch of barcodes we receive is for all initial Ticket sales and pre-sales. Each venue sends us an additional batch of barcodes (usually the day...
Mon, 1 Jul, 2019 at 1:55 PM