Solutions to Common Problems

How do I enable push notifications in app?
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the App...
Fri, 30 Apr, 2021 at 10:14 PM
How do I redeem by TTB Fan Club Discount code?
To redeem your TTB Swamp Family discount code you must purchase on using a browser at THIS LINK Unfortunately, we can not offer promotional disc...
Sat, 20 Aug, 2022 at 5:13 PM
Why am I having a problem streaming Videos with my subscription?
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM
How do I delete my account?
Once your account has been deleted it can no longer be restored - and all of the items in your Library will no longer be available to stream.  To delete...
Tue, 20 Sep, 2022 at 11:01 AM
Why can't I log in to Sonos or BluOS?
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration wher...
Fri, 18 Dec, 2020 at 9:49 AM
Can I download purchased audio to my mobile device?
Unfortunately, it is not possible to download purchased audio directly to mobile devices.  Please log in to your account on a Mac or PC to complete your...
Sat, 19 Sep, 2020 at 7:28 PM
Can I use Chromebook / Chrome OS?
Unfortunately, it is not possible to download purchases to Chrome OS. A Windows or Mac computer is required to complete any purchased downloads.  Chrome...
Sat, 19 Sep, 2020 at 7:31 PM
How do I redeem D&C my e-ticket or QR code?
If you have an e-ticket or QR code Redeem your code with NUMBERS ONLY (do not include the letter at the end) You can find your ticket barcode number in ...
Wed, 8 Jun, 2022 at 10:17 AM
How do I redeem my AXS D&C Barcode?
AXS Ticket holders will receive an email from AXS containing codes for all of the tickets on your account. If you have transferred or sold your ticket, the...
Tue, 19 Oct, 2021 at 11:21 AM
What do I do if the files I download are corrupt or incomplete?
When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may reset your connection to the
Fri, 7 Aug, 2015 at 3:42 PM