Solutions to Common Problems

Why is there a gap or click before each MP3 track??
Every MP3 file has at least 20 milliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Most MP3 pl...
Fri, 28 Aug, 2015 at 3:41 PM
Why am I having problems buying shows?
Please make sure you have cookies enabled in Internet Explorer. Verify that your billing address matches the address your credit card statement is mailed to...
Fri, 28 Aug, 2015 at 3:43 PM
How do I update my email/password or unsubscribe from emails?
To change the email address on your account click My Account at the top right corner of the of the nugs.net homepage, then click Username/Password To op...
Wed, 14 Sep, 2022 at 8:59 AM
Why am I having problems registering as a new user?
To register with www.Nugs.net, click the LOG IN link at the top of any page. A log in window will pop open. Click the REGISTER HERE link to cre...
Fri, 7 Aug, 2015 at 3:40 PM
Sonos and BluOS integration
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration whe...
Thu, 17 Dec, 2020 at 4:34 PM
Why can't I print the labels correctly?
All the CD labels, tray inserts, and booklets are in Adobe Acrobat format (PDF). The labels are designed for Neato label templates, available here. Please m...
Fri, 28 Aug, 2015 at 3:42 PM
"Safari can't open the page" error message on Safari 6.2
This error applies to Mac OS X 10.8.5 and Safari 6.2.8 when you attempt to access secure pages. This version on Mac OS X and Safari does not support our upd...
Fri, 19 Feb, 2016 at 8:25 AM
How do I redeem my Dead & Co. ticket code?
All Dead & Company 2022 Summer Tour tickets are redeemable to unlock a free audio stream of your show in the My Library section of your nugs.net mobile ...
Mon, 13 Nov, 2023 at 11:31 AM