Solutions to Common Problems

How do I delete my account?
Once your account has been deleted it can no longer be restored - and all of the items in your Library will no longer be available to stream.  To delete...
Tue, 20 Sep, 2022 at 11:01 AM
Why can't I log in to Sonos or BluOS?
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration wher...
Fri, 18 Dec, 2020 at 9:49 AM
Can I download purchased audio to my mobile device?
Unfortunately, it is not possible to download purchased audio directly to mobile devices.  Please log in to your account on a Mac or PC to complete your...
Sat, 19 Sep, 2020 at 7:28 PM
Can I use Chromebook / Chrome OS?
Unfortunately, it is not possible to download purchases to Chrome OS. A Windows or Mac computer is required to complete any purchased downloads.  Chrome...
Sat, 19 Sep, 2020 at 7:31 PM
How do I redeem D&C my e-ticket or QR code?
If you have an e-ticket or QR code Redeem your code with NUMBERS ONLY (do not include the letter at the end) You can find your ticket barcode number in ...
Wed, 8 Jun, 2022 at 10:17 AM
How do I redeem my AXS D&C Barcode?
AXS Ticket holders will receive an email from AXS containing codes for all of the tickets on your account. If you have transferred or sold your ticket, the...
Tue, 19 Oct, 2021 at 11:21 AM
What do I do if the files I download are corrupt or incomplete?
When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may reset your connection to the
Fri, 7 Aug, 2015 at 3:42 PM
What do I do if I couldn't download my files within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started to download that show,...
Tue, 20 Jul, 2021 at 11:10 AM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the DECODE button. ...
Fri, 28 Aug, 2015 at 3:40 PM
My Dead & Co. ticket code is saying that it is invalid.
The initial batch of barcodes we receive is for all initial Ticket sales and pre-sales. Each venue sends us an additional batch of barcodes (usually the day...
Mon, 1 Jul, 2019 at 1:55 PM