Solutions to Common Problems

What do I do if the files I download are corrupt or incomplete?
When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may reset your connection to the Nugs.net...
Fri, 7 Aug, 2015 at 3:42 PM
What do I do if I couldn't download my files within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started to download that show,...
Tue, 20 Jul, 2021 at 11:10 AM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the DECODE button. ...
Fri, 28 Aug, 2015 at 3:40 PM
My Dead & Co. ticket code is saying that it is invalid.
The initial batch of barcodes we receive is for all initial Ticket sales and pre-sales. Each venue sends us an additional batch of barcodes (usually the day...
Mon, 1 Jul, 2019 at 1:55 PM
How do I redeem my TTB Swamp Family Club code?
Unfortunately, we are having an issue with barcode redemption on nugs.net at this time.&nbsp; Redeem your code at the following link: http://nugs.tv...
Tue, 20 Jul, 2021 at 11:04 AM
How do I redeem my Avetts Guild Code?
Please make sure you are ordering from this page: https://www.nugs.net/avett-brothers/ (the discount can not be applied to in app purchases) Where it s...
Sat, 24 Jul, 2021 at 1:45 PM
How do I listen to FLAC files?
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End installer. Drag your FLAC files onto Winamp ...
Fri, 28 Aug, 2015 at 3:41 PM
Why is there a gap or click before each MP3 track??
Every MP3 file has at least 20 milliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Most MP3 pl...
Fri, 28 Aug, 2015 at 3:41 PM
Why am I having problems buying shows?
Please make sure you have cookies enabled in Internet Explorer. Verify that your billing address matches the address your credit card statement is mailed to...
Fri, 28 Aug, 2015 at 3:43 PM
How do I update my email/password or unsubscribe from emails?
Click My Account at the bottom of the page.
Sun, 15 Mar, 2020 at 8:33 AM