Solutions to Common Problems

My CD, DVD, or Vinyl order never arrived. What can I do?
If your order was shipped to a US address, please use the tracking number included in your shipping confirmation email (sent from orders@nugs.net) to loo...
Thu, 3 Sep, 2015 at 3:30 PM
The tracking for my order has not moved or updated in a while. Is it lost?
If you ordered a physical item and it's being shipped to a domestic address but the tracking seems frozen, it is not necessarily lost.  US Postal...
Wed, 16 Sep, 2015 at 3:21 PM
Why is there a gap or click before each MP3 track??
Every MP3 file has at least 20 milliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Most MP3 pl...
Fri, 28 Aug, 2015 at 3:41 PM
Why am I having problems buying shows?
Please make sure you have cookies enabled in Internet Explorer. Verify that your billing address matches the address your credit card statement is mailed to...
Fri, 28 Aug, 2015 at 3:43 PM
How do I update my email/password or unsubscribe from emails?
Click My Account at the bottom of the page.
Fri, 28 Aug, 2015 at 3:45 PM
Why am I having problems registering as a new user?
To register with www.Nugs.net, click the LOG IN link at the top of any page. A log in window will pop open. Click the REGISTER HERE link to cre...
Fri, 7 Aug, 2015 at 3:40 PM
Why can't I print the labels correctly?
All the CD labels, tray inserts, and booklets are in Adobe Acrobat format (PDF). The labels are designed for Neato label templates, available here. Please m...
Fri, 28 Aug, 2015 at 3:42 PM
I don't live in the U.S. - What about customs, duties and taxes?
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("...
Thu, 3 Sep, 2015 at 11:44 AM
My CD is scratched, skips, or will not play in my CD player.
Please try playing the disc in a different CD player to see if you encounter the same error. If the same error occurs on multiple CD players, please conta...
Thu, 3 Sep, 2015 at 3:08 PM
Why have I received only part of my order from 10club?
If you placed an order from Tenclub or pearljam.com, only the Official Bootleg CDs are shipped by nugs.net. Any other items like T-shirts, stickers, or DVDs...
Sun, 17 Apr, 2016 at 8:05 AM